I have been working in the phone center of Orchestra Hall for almost a year now in the fundraising/marketing department
Of course, I wanted to work in the box office and deal with customers who call me up and tell me what they want
Instead, I got a job calling people and trying to convince them they wanted something
Jobs are scarce, I said fuck it and repealed my “no outcall” rule
I have worked in answering services, ticketmaster, and a million food service places taking orders on the phone
The one thing that was OK with that was that I didn’t have to make any effort other than to deal with the customer and do my job
Of course, I developed lots of skills, most imortantly, the ability to control a call and lead the person towards the most efficient resolution
In other words, getting them to...
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