I just got off the phone with my internet provider after realizing they have been overcharging me for almost a year
This company has an overseas phone room and we all know how frustrating that can be
THE WAY I USED TO BE- I would to lose my cool and scream at the first person who didn’t give me what I wanted
This always resulted in me going for the nuclear option, cancelling whatever service/account and losing the money that I think they owe me
THE WAY I AM NOW- After working on the other side of the phones, I have observed the way that phone rooms operate and the tactics they use to make you give up instead of insisting on the customer service your money pays for
*HERE”S HOW TO DO IT -Above all, have your info straight and be able to reference it immediately
The first person to answer is ...
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